Cancelling Your Subscription
Account Management · Beginner · 5 min read
How to cancel your subscription and what happens to your data
Cancelling Your Subscription
Difficulty: Beginner | Time: 5 min
Before You Cancel Consider these alternatives: downgrade to a lower-cost plan, pause your subscription temporarily, or contact support — we may be able to help.
How to Cancel
- Go to Billing in the sidebar
- Click Manage Subscription
- Select Cancel Subscription
- Choose your cancellation reason
- Confirm cancellation
What Happens After Cancellation
- Your subscription remains active until the end of the billing period and you can continue using all features until then
- At the end of the billing period, tracking scripts stop collecting data, the dashboard becomes read-only, and lead data is preserved for 30 days
- After 30 days, account data is permanently deleted — this cannot be undone
Exporting Your Data Before Cancelling
- Go to Leads
- Click Export CSV to download all leads
- Save your website configurations if needed
Reactivating Your Account Changed your mind? Log in within 30 days, go to Billing, and click Reactivate Subscription.
Getting a Refund Refund eligibility depends on time since last payment, usage during the period, and plan terms. Contact support for refund requests.
If you're cancelling due to issues, please contact support first — we'd love the chance to make things right.